Productist

Business process management (BPM) is a discipline that uses various methods to discover, model, analyze, measure, improve and optimize business processes. Business process modeling is a tool that organizations use to evaluate their current processes.  The goals of modeling: to understand to illustrate  to analyze Components of modeling: activities events decisions roles information Other artifacts Common Modeling Methods: Swim Lane Flowcharts (read https://en.wikipedia.org/wiki/Swim_lane) UML Activity Diagrams (read https://www.uml-diagrams.org/activity-diagrams.html) BPMN Business Process Diagrams (read https://en.wikipedia.org/wiki/Business_Process_Model_and_Notation) Important links: Process Excellence Network- http://www.processexcellencenetwork.com/articles/ iSixSigma- http://www.isixsigma.com/new-lean-six-sigma/ BPMN home site- http://www.bpmn.org/ BPMN Quick Guide- http://www.bpmnquickguide.com

As a product manager we deal with different stakeholders of the organization; like marketers, tech support guys, designers, developers, HRs, SMEs and even C-level executives. Most of our interactions aim at- Getting approval for proposals or work orders. Getting acceptance for solutions/work arounds. Requesting budget or resource availability. Resolving conflicts. In my opinion - being assertive is the key to succeed in such conversations. Assertive Communication is the art of expressing our thoughts, feelings, and opinions in a way that makes our views and needs clearly understood by others, without putting down others thoughts, feelings, or opinions. It is an effective tool for constructively resolving conflicts and achieving results. Following are some tips to communicate assertively with Stakeholders: Be clear on what you want and why you want something Quantify impact of not getting it Know all your alternative options  Be honest and direct in your communication Hold on to you...